Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create an account and use our lobby — covering wallet use, account conduct, and how we handle your access. Availability depends on local law and eligible regions, including where you are in Indonesia.

DANA, OVO & GoPay wallet rulesAccount access conditionsFair conduct standardsRegion-dependent availability
sejahtrabet Read These Terms Before You Open an Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — whether it concerns your DANA wallet, account suspension, or a withdrawal hold — our support team is the right first stop. We aim to respond to account-specific queries within one business day. You can also send a written request if you need a formal record of our response.

Live Chat Open the chat icon in the lobby to connect with our Indonesia support team. Available for account and wallet queries including DANA, OVO, and GoPay clarifications.
Email Support Send a detailed message to our support address for written responses. Use this when you need a formal record of how a specific term applies to your account.
Account Help Centre Log in and visit the Help section in your account dashboard. Most common questions about wallet rules, account holds, and term changes are answered there.
HOW WE OPERATE

How We Protect Your Account Under These Terms

These terms are not just legal language — they reflect how we actually handle your account day to day. From the moment you complete registration to when you request a withdrawal, each step is governed by clear rules we apply consistently. We do not change account conditions retroactively, and we do not share your wallet details with third parties outside what is necessary to process DANA, OVO, or GoPay transactions.

Data Handling

We collect only what is needed to run your account — registration data, wallet identifiers, and session records. We do not sell your data or pass it to unrelated third parties.

Account Security

Your account is protected by a verification step at login. If we detect unusual activity, access may be paused while we check with you through the registered contact method.

Record Retention

We keep transaction and account records for a period required by applicable rules. You can request a summary of your account activity by contacting support with your registered details.

Term Change Notice

When we update these terms, we post a notice in your account dashboard before changes take effect. You can always ask support to confirm which version of the terms currently applies to your account.

Common Questions About These Terms

These questions come up often when you read through account and wallet terms for the first time. If your question is not here, reach out via live chat or email and we will give you a specific answer.

Yes. Any deposit or withdrawal you process through DANA, OVO, or GoPay on your account is covered by these terms, including how we verify and record each transaction.

We will notify you through your account dashboard before changes take effect. Continuing to use the platform after that date means you accept the updated version.

Yes. Contact our support team with your account details and we will confirm which version of the terms was active at your registration date and send you a copy.

Reach out to support first — via live chat or email — with your account details and a clear description of the issue. We aim to respond within one business day.

The terms are consistent across our platform, but access and specific services depend on local law. Whether you are in Yogyakarta or elsewhere, availability is subject to what local law permits.

If your account is suspended, we will contact you through the registered email or phone number. The suspension notice will state the reason and what steps, if any, are available to you.