Reference

How sejahtrabet Handles Your Account Data

Your account information — including your wallet details for DANA, OVO, and GoPay — is handled with clear, consistent practices you can read and act on.

DANA, OVO, GoPay wallet privacyAccount data you controlClear retention periodsData request via supportAvailable where local law permits

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Every connection to sejahtrabet is encrypted in transit. We apply standard access controls so that only authorised internal processes can reach your account data. Below are the four areas that matter most for your privacy on this platform.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these any time through your browser settings without affecting your account balance or wallet links.

Account Security

Login activity is monitored for unusual patterns. If we detect a sign-in from an unfamiliar device, an OTP verification step is triggered before access is granted to your account or wallet.

Data Retention

Active account data is kept for the life of your account. After a verified account closure, we retain transaction records for a standard period then delete personal identifiers from our active systems.

Your Rights

You can request to view, correct, or delete the personal data we hold. Submit your request via live chat or email. We will confirm receipt and act on verified requests within the timeframe required by applicable local rules.

What We Collect and Why We Keep It

sejahtrabet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sejahtrabet, we collect the information needed to run your account: your registration details, login activity, and the payment identifiers associated with your chosen wallet — DANA, OVO, or GoPay. We do not store your full wallet PIN or one-time verification

1
codes; those stay between you and your payment provider. Transaction records are kept for as long as your account remains active and for a defined period after closure, in line with standard platform practice. We use your data to process deposits and withdrawals, verify your identity
2
when you contact support, personalise your lobby experience, and detect unusual account activity. We do not sell your personal data to third parties. Any data shared with payment processors — such as the networks behind DANA, OVO, and GoPay — is limited to what those processors
3
need to complete your transaction. Players in Batam and across Indonesia access this platform where local law and eligible regions permit, and the same privacy standards apply regardless of how you connect. You can request a copy of the data we hold, ask us to correct
4
inaccuracies, or request deletion by reaching out through the support channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your personal data, need to correct account information, or want to submit a formal data request, our support team is available around the clock. You can reach us through live chat, email, or WhatsApp — whichever channel fits your situation. For wallet-related data queries involving DANA, OVO, or GoPay transactions, include your account username and the approximate date of the transaction so we can locate the relevant records quickly.

Live Chat Open the chat window from any page on the site. Available around the clock for account and privacy questions. Response time is typically within a few minutes.

Email Support Send your data request or privacy query to our support email. Include your registered account name. We aim to respond within one business day.

WhatsApp Reach us on WhatsApp for quick questions about your account data, wallet records, or how to submit a formal deletion request.

Privacy Policy — Frequently Asked Questions

These are the questions we hear most often about how your data is used, stored, and protected on sejahtrabet. If your question is not covered here, contact support directly.

We collect your registration details, login history, and the payment identifiers linked to your chosen wallet — DANA, OVO, or GoPay. We do not store your wallet PIN or one-time codes.

We do not sell your data. We share only the minimum information needed with payment processors like DANA, OVO, and GoPay networks to complete your transaction. No other third-party sale or transfer takes place.

Your data is kept for the full life of your active account. After a verified account closure, transaction records are held for a defined standard period before personal identifiers are removed from active systems.

Contact our support team via live chat or email with your account username and the nature of your request. We will confirm receipt and process verified data access or correction requests promptly.

Yes. Submit a deletion request through live chat or email. Once your identity is verified, we will remove your personal identifiers from active systems in line with applicable local data rules and any legal retention obligations.

All connections are encrypted in transit whether you access the platform on a mobile browser or through the app. An OTP step is triggered if a login comes from an unrecognised device, keeping your account secure.

How sejahtrabet Handles Your Account Data

Data Handling, Cookies, and Account Security

Cookie Use

Account Security

Data Retention

Your Rights

Contact Us About Your Privacy

Privacy Policy — Frequently Asked Questions

01 What personal data does sejahtrabet collect when I open an account?

02 Does sejahtrabet share my data with third parties?

03 How long does sejahtrabet keep my account data?

04 How can I request a copy of the data sejahtrabet holds about me?

05 Can I ask sejahtrabet to delete my personal data?

06 How does sejahtrabet protect my data on mobile devices?

Related pages